ReelMio

Privacy Policy

Effective Date: July 23, 2026

This Privacy Policy explains how ReelMio ("we," "us," or "our") collects, uses, discloses, stores, and otherwise processes personal information when you access or use ReelMio, including our websites, applications, software, AI creation tools, models, templates, APIs, and related services (collectively, the "Services").

For purposes of applicable data protection law, ReelMio, located in Hong Kong Special Administrative Region ("HKSAR"), is the controller of personal information processed under this Privacy Policy unless otherwise stated.

Please read this Privacy Policy carefully. If you do not agree with it, do not use the Services.

1. Scope

This Privacy Policy applies to personal information we process about visitors, registered users, creators, subscribers, and individuals who interact with us or whose information is submitted to the Services.

If you use the Services on behalf of a business or other organization, that organization may separately control personal information submitted through its account. Where we process personal information solely on that customer's documented instructions, the applicable customer agreement or data processing agreement will govern that processing. Please contact the relevant organization regarding its privacy practices.

This Privacy Policy does not apply to third-party websites, applications, platforms, or services that have their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with the Services and which features you use.

Information You Provide

  • Account and profile information. Your name, username, email address, phone number, password or authentication credentials, profile image, company information, role, language, and account preferences.
  • User Content and AI inputs. Prompts, scripts, storylines, dialogue, text, instructions, images, photographs, video, audio, voice recordings, likenesses, character materials, logos, trademarks, files, and other content you upload, import, create, record, or submit, together with associated metadata.
  • AI outputs and project information. Generated or edited scripts, images, videos, audio, voices, characters, storyboards, project files, revision history, generation settings, and other content produced or stored through the Services.
  • Face, body, and voice information. If you use avatar, face, lip-sync, animation, voice, dubbing, or similar features, we may process images, video, audio, and technical representations of facial, body, or voice characteristics to perform the feature you request. Unless separately disclosed, we do not use this information to determine your identity.
  • Payment and transaction information. Subscription plan, credits purchased or used, transaction amount, currency, billing details, invoices, payment status, and transaction history. Payment card details are generally collected and processed directly by our payment providers rather than stored by us.
  • Communications and support information. Information you provide when contacting support, submitting feedback, participating in surveys, reporting content, exercising privacy rights, or otherwise communicating with us.
  • Verification and consent information. Information reasonably necessary to verify identity, age, authority, ownership, or consent, including evidence that you are authorized to use a person's face, voice, likeness, or other protected material.

Please do not submit sensitive personal information that is not necessary to use a feature. You are responsible for ensuring that you have a lawful basis to submit personal information about another person.

Information Collected Automatically

When you use the Services, we and our service providers may automatically collect:

  • Device and network information, such as IP address, device type, browser type, operating system, application version, language, time zone, network type, device identifiers, and approximate location derived from IP address.
  • Usage and activity information, such as pages and features used, prompts or actions submitted, model and tool selections, generation events, credits consumed, files exported, links clicked, referring pages, session duration, access times, and interaction logs.
  • Performance, diagnostics, and security information, such as crash reports, error logs, latency, system events, suspected abuse, authentication events, and information used to detect fraud or security incidents.
  • Cookie and similar technology information, as described in Section 9.

Information From Other Sources

We may receive information from:

  • identity, social login, or single sign-on providers when you choose to connect an account;
  • payment processors and fraud-prevention providers;
  • third-party platforms or integrations you connect to the Services;
  • service providers, business partners, affiliates, and analytics providers;
  • other users, rights holders, or third parties who submit a complaint, report, appeal, or communication involving you or your content; and
  • publicly available sources where permitted by law.

3. How We Use Personal Information

We may use personal information to:

  • create, authenticate, maintain, and secure your account;
  • provide the Services and process your requests, including generating, editing, storing, and exporting creative content;
  • process images, video, audio, faces, bodies, and voices for features you choose to use;
  • manage subscriptions, credits, payments, invoices, and transactions;
  • personalize settings, recommendations, workflows, and user experience;
  • provide customer support and respond to requests, complaints, and feedback;
  • communicate about your account, transactions, service updates, security, and changes to our policies;
  • send marketing communications where permitted by law and consistent with your preferences;
  • operate, maintain, analyze, troubleshoot, test, and improve the safety, reliability, and performance of the Services;
  • develop new products and features using aggregated, de-identified, consented, or otherwise lawfully processed information;
  • detect, investigate, prevent, and respond to fraud, abuse, prohibited content, intellectual-property violations, security incidents, and violations of our Terms of Service;
  • comply with law, lawful requests, court orders, and regulatory obligations;
  • establish, exercise, or defend legal claims and protect the rights, safety, and property of users, third parties, and the Services; and
  • carry out another purpose disclosed to you at collection, with your consent, or as otherwise permitted by law.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

  • Performance of a contract, where processing is necessary to provide the Services you request or administer our agreement with you.
  • Legitimate interests, such as operating, securing, improving, and understanding the Services; preventing fraud and abuse; supporting users; and protecting our legal rights, provided those interests are not overridden by your rights.
  • Consent, where you have given consent for a specific purpose. You may withdraw consent at any time, but withdrawal does not affect processing already carried out lawfully.
  • Legal obligations, where processing is necessary to comply with applicable law, regulation, court order, or lawful governmental request.
  • Vital interests and public interest, where processing is necessary to protect a person's life or safety or perform a task recognized by law.

The legal basis may vary according to the information, purpose, feature, and jurisdiction.

5. AI Processing and Model Improvement

We process User Content to provide the AI features you request. This may involve automated analysis of prompts, scripts, images, video, audio, facial or body features, voice characteristics, and associated metadata. Depending on the feature, User Content may be sent to third-party model, cloud, moderation, transcription, voice, image, or video service providers acting on our behalf.

We may use User Content and interaction data to evaluate output quality, detect abuse, troubleshoot failures, improve workflows, and maintain the safety and reliability of the Services. Authorized personnel may review limited content where reasonably necessary for support, safety, security, legal compliance, or quality evaluation, subject to access controls and confidentiality obligations.

We will not use private User Content to train generalized generative AI models unless you affirmatively opt in or we separately disclose the intended use and obtain any consent required by law. You may withdraw an opt-in for future training by contacting [email protected]. Withdrawal will not require us to retrain or delete models already trained where the contribution cannot reasonably be isolated, except where applicable law requires otherwise.

We may use aggregated or de-identified information that is not reasonably capable of identifying you or reproducing your User Content to analyze and improve the Services. We do not use User Content to build advertising profiles or serve targeted advertising based on the content of your private projects.

6. How We Disclose Personal Information

We may disclose personal information to the following recipients for the purposes described in this Privacy Policy:

  • Service providers. Vendors that provide cloud hosting, storage, content delivery, AI models, generation, transcription, voice processing, content moderation, analytics, customer support, communications, security, fraud prevention, and payment processing.
  • Affiliates. Members of our corporate group that support operations, infrastructure, research and development, security, customer service, or administration.
  • Integrations and third-party platforms. Third parties you direct us to connect with or share content to, such as login providers, cloud storage services, collaboration tools, or social and publishing platforms.
  • Other users or the public. Information and content you intentionally publish, share, or make available through public, community, template, or collaboration features.
  • Professional advisers. Lawyers, auditors, accountants, insurers, and other advisers where reasonably necessary.
  • Business transaction recipients. Actual or prospective parties and advisers involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business or assets.
  • Authorities and other parties for legal or safety reasons. Courts, regulators, law enforcement, government authorities, rights holders, or other parties where we reasonably believe disclosure is required by law or necessary to protect rights, safety, security, or the integrity of the Services.
  • Other recipients with your direction or consent.

We do not sell personal information for monetary consideration, use personal information for targeted advertising, or otherwise sell or share personal information as those terms are defined under applicable privacy laws.

Service providers are authorized to process personal information only as necessary to provide contracted services to us or as otherwise permitted by law.

7. Public Content and Collaborative Features

If you choose to publish or share User Content, templates, projects, comments, profile information, or outputs through public or collaborative features, that information may be visible to other users or the public. Others may copy, save, redistribute, or use publicly available information outside our control.

Review the audience and sharing settings before publishing. Removing content from your account may not remove copies previously saved or shared by others or indexed by third parties.

8. Payments

Payments may be processed by third-party payment providers. They may directly collect payment card, bank, billing, device, and fraud-prevention information under their own privacy policies. We generally receive transaction identifiers, payment status, plan, amount, currency, and limited billing information, but not full payment card numbers.

9. Cookies and Similar Technologies

We and our service providers may use cookies, software development kits, pixels, local storage, and similar technologies to:

  • keep you signed in and remember preferences;
  • provide requested features and maintain sessions;
  • protect accounts and prevent fraud;
  • understand usage and measure performance;
  • diagnose errors and improve the Services; and
  • support marketing or measure campaigns where permitted by law.

Where required, we will request consent before using non-essential technologies. You can manage available choices through your browser or device settings. Disabling some technologies may affect functionality. You may contact [email protected] for more information about our use of cookies and similar technologies.

10. Marketing Communications

We may send service-related messages necessary to administer your account. Where permitted, we may also send product news, offers, surveys, or other marketing communications. You can unsubscribe from marketing emails through the link in the message or by contacting us. You may continue to receive non-marketing messages about your account, transactions, security, or material service changes.

11. International Data Transfers

We and our service providers may process personal information in HKSAR and in other countries or regions where our service providers operate. Those locations may have data protection laws different from those in your jurisdiction.

Where required, we use appropriate safeguards for international transfers, such as adequacy decisions, approved contractual clauses, consent, or another lawful transfer mechanism. You may contact us for more information about safeguards relevant to your personal information.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include encryption in transit, access controls, authentication, logging, employee confidentiality obligations, vendor assessments, and security monitoring.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and should notify us promptly if you suspect unauthorized access.

13. Your Rights and Choices

Depending on your location and subject to applicable exceptions, you may have the right to:

  • access and obtain a copy of personal information we hold about you;
  • correct inaccurate or incomplete personal information;
  • request deletion of personal information;
  • request restriction of or object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent for future processing;
  • opt out of marketing communications, targeted advertising, sale, or sharing where applicable;
  • request information about categories of recipients or specific disclosures where required by law;
  • appeal a decision concerning a privacy request; and
  • lodge a complaint with the data protection authority in your jurisdiction.

These rights are not absolute. We may deny or limit a request where permitted by law, including where necessary to protect another person's rights, preserve security, comply with law, or establish, exercise, or defend legal claims. We will not unlawfully discriminate against you for exercising a privacy right.

14. Children's Privacy

The Services are intended for adults and are not directed to persons under 18. We do not knowingly collect personal information from children under 18.

You must not upload content containing a child's personal information, face, voice, or likeness unless you have all authority and consent required by law and the use is permitted by our Terms of Service and safety policies.

15. Third-Party Services

The Services may contain links to or integrations with third-party services. Those third parties may collect and process personal information under their own terms and privacy policies. We do not control and are not responsible for their independent privacy practices. Review the relevant third-party policy before connecting an account or sharing information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal obligations. We will post the updated policy and revise the Effective Date. Where required by law, we will provide additional notice or obtain consent for material changes. If you do not agree with an updated policy, you should stop using the Services.

17. Contact Us

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

[email protected]